Frequently Asked Questions

1. How long does it take to process my order?

Orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

2. What shipping options do you offer?

We offer Standard Shipping within the United States, with delivery taking 3–7 business days after handling.

3. How much does shipping cost?

We provide Free Standard Shipping on all orders within the USA.

4. Do you ship internationally?

Currently, we only ship within the United States.

5. Can I track my order?

Yes. Once your order is shipped, you will receive an email with a tracking number and link to monitor your delivery.

6. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products. Items must be in new condition to qualify.

7. Do you offer exchanges?

Yes, exchanges are accepted for eligible items within 30 days of delivery.

8. How long does it take to receive a refund?

Refunds are processed within 7 business days after we receive and inspect your return.

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, Union Pay, Shop Pay, Google Pay, PayPal, and Apple Pay.

10. How can I contact customer support?

You can reach us at:

Trade Name: MOOKAH MB INC

Company EIN: 99-4641972

Store Address: 16710 NE 9TH AVE, SUITE 302, NORTH MIAMI BEACH, FL 33162, UNITED STATES

Email: support@mookahmb.com

Phone: +1 800-829-4933

Office Hour: 9 Am to 5 Pm (Monday to Friday)

Timezone: (GMT-05:00) Eastern Standard Time (New York)